Frequently Asked Questions

Orders
Can I change or cancel my order?

If your order has not yet been prepared, we're happy to assist with a cancellation or order modification. Once preparation has begun, these can no longer be accommodated.
What should I do upon the arrival of my order?

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt so we can make it right. To be eligible for review, all claims must be submitted within 7 days of delivery.
What payment methods do you accept?

We accept Paypal, BDO bank transfer, and GCash.

Shipping
How long does shipping take?

Our team ensures that each order is carefully prepared before dispatch.

Metro Manila orders typically arrive within 3–5 days, while provincial deliveries take around 5–7 days, depending on location.

Note that there may be some delays due to weather conditions and other uncontrollable factors.
How can I track my order?

Once your order is on its way, you’ll receive an updated order status with your tracking number. You can use it to check your delivery status, estimated arrival, and progress along the way.

If you haven’t received your tracking details more than 5 business days after placing your order, reach out to movewithmantra@gmail.com and we’ll be happy to assist you.

Email Subject: [Shipment] Order Number - Full Name

Body:

  • Date of Order: 
  • Item Ordered:

Returns
What is your return policy?

All orders are final and not eligible for return. Thank you for your understanding and cooperation.
I have an issue with the product I received, what should I do?

Each piece goes through careful quality checks before it ships. If something isn’t quite right, reach out within 7 days of delivery—we’ll make it right.

You may be eligible for an exchange if:

  • You received the wrong size
  • You received a different design from what you ordered
  • There’s an issue with the item

Please contact customer support at movewithmantra@gmail.com with the following details: 

Email Subject: [Concern] Order Number - Full Name

Body: 

  • Item Ordered:
  • Concern: 
  • Photo of Concern:
How do I make an exchange?

We’re happy to assist with size exchanges within 7 days of delivery.

Delivery fees for exchanges are shouldered by the customer. For same-day delivery requests, booking is arranged on your end.

Please contact customer support at movewithmantra@gmail.com with the following details: 

Email Subject: [Exchange] Order Number - Full Name

Body: 

  • Item Ordered:
  • Reason for Exchange: 
  • Item to Exchange to (name, size, quantity):
  • Preferred Mode of Delivery (same-day or standard courier):